ProAmpac Holdings, Inc. Customer Service Representative in Auburn, Washington
ProAmpac is a leading global flexible packaging company with comprehensive product offerings. Our Seattle, WA plant, located in Auburn, has an opening on our Customer Service team and we are searching for a customer focused office professional that enjoys being a key part of a small but dynamic team. In this role, you are the liaison to our customers and responsible for delivering a world-class experience. While this is a multifaceted position, the overall broad objective is to provide assistance and support to Plastic Packaging Sales internal and external customers resulting in complete customer satisfaction and increased sales.
Serve customers by providing product and service information; resolving product and service problems. Customer Service Representatives are responsible for orders from the stage of engineering/item setup to shipment and invoicing.
In this role you will:
Process customer orders.
Manage all customer interactions, inquiries (billing, deliver/order status, process), concerns and claims, credits and returns
Promote and cross-sell company products and services
Perform communication, administration & support functions
Participate in personal and team growth
The most qualified candidates will have:
4 years manufacturing Customer Service/Account Management experience, ideally with plastics or printed materials
Experience and subject matter expert in the products and the manufacturing process of the organizational products
Phenomenal administrative skills while multi-tasking and delivering a world-class customer service experience
Professional communication skills and problem solving abilities and the ability to build effective collaborative relationships
Advanced computer skills, including Microsoft Office (Outlook, Word, Excel, PowerPoint) and other applications
Experience working with ERP systems and customer order entry portals
Ability to read, interpret, follow and respond to written and verbal inquiries/requests and to calculate complex mathematical equations
Work independently and as part of a team
Experience using Microsoft Office Suite (Word, Excel, Power Point), Outlook email and calendar capabilities.
Maintains strict confidentiality and protects privacy of confidential/sensitive information.
Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.
Area of Interest: Customer Service
Department: Customer Service-9015
ProAmpac is an Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled.