ProAmpac Holdings, Inc. Jobs

Job Information

ProAmpac Holdings, Inc. Customer Service Representative in Auburn, Washington

Job Description

ProAmpac is a leading global flexible packaging company with comprehensive product offerings. Our manufacturing plant, located in Auburn, has an opening on our Customer Service team and we are searching for a customer focused office professional that enjoys being a key part of a small but dynamic team. In this role, you are the liaison to our customers and responsible for delivering a world-class experience. While this is a multifaceted position, the overall broad objective is to provide assistance and support to Plastic Packaging Sales internal and external customers resulting in complete customer satisfaction and increased sales.

ProAmpac has a great benefits package, 11 paid holidays and quarterly bonuses!

Serve customers by providing product and service information; resolving product and service problems. Customer Service Representatives are responsible for orders from the stage of engineering/item setup to shipment and invoicing.

In this role you will:

  • Process customer orders.

  • Manage all customer interactions, inquiries (billing, deliver/order status, process), concerns and claims, credits and returns

  • Promote and cross-sell company products and services

  • Perform communication, administration & support functions

  • Participate in personal and team growth

Requirements

The most qualified candidates will have:

  • 4 years manufacturing Customer Service/Account Management experience, ideally with plastics or printed materials

  • Experience and subject matter expert in the products and the manufacturing process of the organizational products

  • Phenomenal administrative skills while multi-tasking and delivering a world-class customer service experience

  • Professional communication skills and problem solving abilities and the ability to build effective collaborative relationships

  • Advanced computer skills, including Microsoft Office (Outlook, Word, Excel, PowerPoint) and other applications

  • Experience working with ERP systems and customer order entry portals

  • Ability to read, interpret, follow and respond to written and verbal inquiries/requests and to calculate complex mathematical equations

  • Work independently and as part of a team

  • Experience using Microsoft Office Suite (Word, Excel, Power Point), Outlook email and calendar capabilities.

  • Maintains strict confidentiality and protects privacy of confidential/sensitive information.

  • Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.

Area of Interest: Customer Service
Department: Customer Service-9015

ProAmpac is an Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled.

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