ProAmpac Holdings, Inc. Jobs

Job Information

ProAmpac Holdings, Inc. Customer Service Supervisor in Auburn, Washington

Job Description

Join a team that is the heartbeat of the company!

The Customer Service Supervisor leads the group that is the internal customer contact and front-end coordinator for customer orders, inquiries, and service needs.

In this role you will:

  • Direct and supervise a team including performance, hiring, training and discipline

  • Aid in establishing goals and metrics that align with organizational strategy

  • Maintain processes that drive efficiency and department improvements

  • Proactively respond to resolve escalated customer challenges

  • Partner closely with sales, marketing, manufacturing and operations to ensure a positive customer experience

  • Handle customer accounts and data

  • Participate in customer meetings/visits

  • Maintain composure and set example when dealing with unexpected challenges and competing demands

  • Ability to manage complex issues

ProAmpac is a leading global flexible packaging company with enhanced product offerings unparalleled in the industry. We are steadfast in an unwavering commitment to provide creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. We are guided in our work by four core values that are the basis for our success: Integrity, Innovation, Intensity and Involvement.

· Full benefits package – Includes quarterly discretionary bonus, medical, dental vision, flex spending, paid parental leave, life, AD&D, disability, 401k with company match, paid vacation, paid holidays, additional optional insurances, wellness program, safety shoe reimbursement, employee referral program, ProAmpac’s Employee Assistance Fund, and more.


  • Associate Degree and 4 or more years of field experience in manufacturing, printing, or other related industry.

  • Previous experience supervising a team is a plus.

  • Comprehensive knowledge of products, services and customer relations

  • Ability to read, analyze and interpret technical, government and key regulations/requirements

  • Ability to effectively present and respond to questions in front of customers, management, team

  • Solid working knowledge of customer service processes and related manufacturing

  • Experience using Microsoft Office Suite (Word, Excel, Power Point), Visio, Teams and Outlook.

  • Maintains strict confidentiality and protects privacy of confidential/sensitive information.

  • Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.

  • Ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients.

Area of Interest: Customer Service
Department: Customer Service-9015
Shift: Day Shift

ProAmpac is an Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled.