ProAmpac Holdings, Inc. Customer Service Supervisor in Auburn, Washington
Join a team that is the heartbeat of the company!
The Customer Service Supervisor leads the group that is the internal customer contact and front-end coordinator for customer orders, inquiries, and service needs.
In this role you will:
Direct and supervise a team including performance, hiring, training and discipline
Aid in establishing goals and metrics that align with organizational strategy
Maintain processes that drive efficiency and department improvements
Proactively respond to resolve escalated customer challenges
Partner closely with sales, marketing, manufacturing and operations to ensure a positive customer experience
Handle customer accounts and data
Participate in customer meetings/visits
Maintain composure and set example when dealing with unexpected challenges and competing demands
Ability to manage complex issues
ProAmpac is a leading global flexible packaging company with enhanced product offerings unparalleled in the industry. We are steadfast in an unwavering commitment to provide creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. We are guided in our work by four core values that are the basis for our success: Integrity, Innovation, Intensity and Involvement.
· Full benefits package – Includes quarterly discretionary bonus, medical, dental vision, flex spending, paid parental leave, life, AD&D, disability, 401k with company match, paid vacation, paid holidays, additional optional insurances, wellness program, safety shoe reimbursement, employee referral program, ProAmpac’s Employee Assistance Fund, and more.
Associate Degree and 4 or more years of field experience in manufacturing, printing, or other related industry.
Previous experience supervising a team is a plus.
Comprehensive knowledge of products, services and customer relations
Ability to read, analyze and interpret technical, government and key regulations/requirements
Ability to effectively present and respond to questions in front of customers, management, team
Solid working knowledge of customer service processes and related manufacturing
Experience using Microsoft Office Suite (Word, Excel, Power Point), Visio, Teams and Outlook.
Maintains strict confidentiality and protects privacy of confidential/sensitive information.
Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.
Ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients.
Area of Interest: Customer Service
Department: Customer Service-9015
Shift: Day Shift
ProAmpac is an Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled.