ProAmpac Holdings, Inc. Jobs

Job Information

ProAmpac Holdings, Inc. Account Customer Service Representative in Buffalo, New York

Job Description

Do you have an Customer Service Representative background? Apply for a great employer located in Cheektowaga, NY. This is an on-sight role due to the complexities of the manufacturing environment. Hours are: Monday through Friday 8AM to 5PM. This role is not a commissioned sales role.

Build your future and be an integral part of a fast-paced, safety-oriented, and growing industry! ProAmpac is a leading global flexible packaging company with comprehensive product offerings.

We are offering a $1,000 sign-on bonus for this position!

Rate: $22 to $23 per hour (depending on experience).

ProAmpac offers:

  • 11 paid company holidays

  • 401k with generous company match

  • Medical, Dental, Vision, and other supplemental offerings

  • Company-provided life insurance

  • Disability insurance

  • Wellness program – living a healthy lifestyle can get you a discount on your health insurance premiums AND other incentives

This Account Customer Service Representative is not a sales or call center role. This role serves as the central point of contact between external customers and our manufacturing team for all order entry and order management-related activities. The Account Customer Service Representative provides high-quality and professional care by working collaboratively with other departments to proactively address and resolve all internal and external customer inquiries.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.

  • Manage customer demand from initial placement of all order types through on-time delivery for assigned accounts and sale reps.

  • Work collaboratively with internal teams (Sales, Graphics, Shipping & Receiving, Production, etc.) to monitor all open and finished orders, schedule changes, new designs, and graphics changes, and customer requirements.

  • Advise customers of any delays and evaluates and implements alternative solutions to ensure customer expectations are fulfilled.

  • Work with assigned customers and sales reps to proactively manage finished goods level and aged inventory.

  • Coordinate the scheduling of customer shipments and enters shipping information into the designed SAP system.

  • Expedite rush shipment and monitors progress through to delivery to the customer as applicable.

  • Review daily spreadsheet from accounting to ensure correct pricing from the prior day. Work with sales to ensure all pricing changes/updates are communicated timely and to the appropriate teams.

  • Provide order entry support for other team members when appropriate.

  • Proactively assist customers, sales reps, members of the management team, or coworkers with inquiries, complaints, requests for information, or resolution of complex issues.

  • Build customer loyalty by providing prompt, professional, and efficient service while being laser-focused on opportunities to improve and streamline processes.

  • Understand and follow all safety policies and procedures. Commitment, awareness, and involvement pertaining to ISO and food safety practices.

  • All other duties as assigned.

ProAmpac is a Equal Opportunity Employer!



  • 1-3 years of related Customer Service experience

  • Education: College degree preferred

  • Strong computer skills (Excel, Word, Internet)

  • Experience with an ERP or SAP is a plus!

  • Excellent oral and written communication skills

  • Demonstrated ability to handle difficult and stressful situations in a professional manner

  • Strong problem-solving skills

  • Strong attention to detail and promptly follows up on issues through resolution

  • Excellent listening skills

  • Excellent organizational skills with the ability to prioritize work and multi-task in a fast-paced environment

  • Must be flexible and willing to accept change

  • Must be able to work in a team environment

Area of Interest: Sales
Department: Customer Service-9015
Work Place Type: On-site
Shift: Day Shift

ProAmpac is an Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled.