ProAmpac Holdings, Inc. Jobs

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ProAmpac Holdings, Inc. Account Customer Service Representative in Buffalo, New York


Do you have an extensive Account Customer Service Representative background with managing customer accounts and giving great service? This may be the role for you! This role serves as the central point of contact between our external customers and our manufacturing team for all order entry and order management-related activities. This is an in-office role with no sales commissions associated with it. Hours are: Monday through Friday 8AM to 5PM.

Build your future and be an integral part of a fast-paced, safety-oriented, and growing industry! ProAmpac is a leading global flexible packaging company with comprehensive product offerings.

We are offering a $1,000 sign-on bonus for this position!

Rate: $23 per hour (depending on experience).

ProAmpac offers:

  • 11 paid company holidays

  • 401k with generous company match

  • Medical, Dental, Vision, and other supplemental offerings

  • Company-provided life insurance

  • Disability insurance

  • Wellness program – living a healthy lifestyle can get you a discount on your health insurance premiums AND other incentives

This Account Customer Service Representative is not a sales or call center role. The Account Customer Service Representative provides high-quality and professional care by working collaboratively with other departments to proactively address and resolve all internal and external customer inquiries.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.

  • Manage customer demand from initial placement of all order types through on-time delivery for assigned accounts and sale reps.

  • Work collaboratively with internal teams (Sales, Graphics, Shipping & Receiving, Production, etc.) to monitor all open and finished orders, schedule changes, new designs, and graphics changes, and customer requirements.

  • Advise customers of any delays and evaluates and implements alternative solutions to ensure customer expectations are fulfilled.

  • Work with assigned customers and sales reps to proactively manage finished goods level and aged inventory.

  • Coordinate the scheduling of customer shipments and enters shipping information into the designed SAP system.

  • Expedite rush shipment and monitor progress through to delivery to the customer as applicable.

  • Review daily spreadsheet from accounting to ensure correct pricing from the prior day. Work with sales to ensure all pricing changes/updates are communicated timely and to the appropriate teams.

  • Provide order entry support for other team members when appropriate.

  • Proactively assist customers, sales reps, members of the management team, or coworkers with inquiries, complaints, requests for information, or resolution of complex issues.

  • Build customer loyalty by providing prompt, professional, and efficient service while being laser-focused on opportunities to improve and streamline processes.

  • Understand and follow all safety policies and procedures. Commitment, awareness, and involvement pertaining to ISO and food safety practices.

  • All other duties as assigned.

Job Requirements:

  • 5 years of related Account Representative experience is required.

  • Education: College degree preferred

  • Must be willing to work overtime to settle issues when needed.

  • Strong computer skills (Excel, Word, Outlook)

  • Experience with SAP is preferred or another ERP is a plus!

  • Excellent oral and written communication skills

  • Demonstrated ability to handle difficult and stressful situations in a professional manner

  • Strong problem-solving skills

  • Strong attention to detail and promptly follows up on issues through resolution

  • Excellent listening skills

  • Excellent time management skills with the ability to prioritize work in a fast-paced environment

  • Must be flexible and willing to accept change

  • Must be able to work in a team environment and collaborate with other departments (Sales, Production and Warehouse)




  • Some college or better



  • 5 years: Account Customer Service

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Category: Customer Service