ProAmpac Holdings, Inc. Account Representative in Buffalo, New York
Do you have an Customer Account Representative background? Please apply for a great employer located in Cheektowaga, NY. Build your future and be an integral part of a fast-paced, safety-oriented, and growing industry! ProAmpac is a leading global flexible packaging company with comprehensive product offerings. Great pay and hours for this role too: Monday through Friday 8AM to 5PM.
We are offering a $1,000 sign-on bonus for this position!
11 paid company holidays
401k with generous company match
Medical, Dental, Vision, and other supplemental offerings
Company-provided life insurance
Wellness program – living a healthy lifestyle can get you a discount on your health insurance premiums AND other incentives
This Customer Account Representative is not a sales or heavy call center role. This role serves as the central point of contact between external customers and ProAmpac for all order entry and order management-related activities. The Customer Account Representative provides high-quality and professional care by working collaboratively with other departments to proactively address and resolve all internal and external customer inquiries. This is not a Sales role and there is no commissions associated with it.
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.
Manage customer demand from initial placement of all order types through on-time delivery for assigned accounts and sale reps.
Work collaboratively with internal teams (Sales, Graphics, Shipping & Receiving, Production, etc.) to monitor all open and finished orders, schedule changes, new designs, and graphics changes, and customer requirements.
Advise customers of any delays and evaluates and implements alternative solutions to ensure customer expectations are fulfilled.
Works with assigned customers and sales reps to proactively manage finished goods level and aged inventory.
Coordinate the scheduling of customer shipments and enters shipping information into the designed SAP system.
Expedite rush shipment and monitors progress through to delivery to the customer as applicable.
Review daily spreadsheet from accounting to ensure correct pricing from the prior day. Work with sales to ensure all pricing changes/updates are communicated timely and to the appropriate teams.
Provide order entry support for other team members when appropriate.
Proactively assist customers, sales reps, members of the management team, or coworkers with inquiries, complaints, requests for information, or resolution of complex issues.
Build customer loyalty by providing prompt, professional, and efficient service while being laser-focused on opportunities to improve and streamline processes.
Understand and follow all safety policies and procedures. Commitment, awareness, and involvement pertaining to ISO and food safety practices.
All other duties as assigned.
ProAmpac is a Equal Opportunity Employer!
1-3 years of related professional experience
Education: College degree preferred
Strong computer skills (Excel, Word, Internet)
Experience with an ERP or SAP is a plus!
Excellent oral and written communication skills
Demonstrated ability to handle difficult and stressful situations in a professional manner
Strong problem-solving skills
Strong attention to detail and promptly follows up on issues through resolution
Excellent listening skills
Excellent organizational skills with the ability to prioritize work and multi-task in a fast-paced environment
Must be flexible and willing to accept change
Must be able to work in a team environment
Area of Interest: Sales
Department: Customer Service-9015
ProAmpac is an Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled.