ProAmpac Holdings, Inc. Customer Service Representative in Buffalo, New York
Now hiring! Come work for a great employer located in Cheektowaga, NY. Build your future and be an integral part of a fast-paced, safety-oriented, and growing industry! ProAmpac is a leading global flexible packaging company with comprehensive product offerings. Great hours for this role too: Monday through Friday 830AM to 5PM.
11 paid company holidays
401k with generous company match
Medical, Dental, Vision, and other supplemental offerings
Company-provided life insurance
Wellness program – living a healthy lifestyle can get you a discount on your health insurance premiums AND other incentives
This role serves as the central point of contact between external customers and the ProAmpac organization for all order entry and order management-related activities. The Customer Account Representative provides high-quality and professional care by working collaboratively to proactively address and resolve all internal and external customer inquiries.
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.
Manage customer demand from initial placement of all order types through on-time delivery for assigned accounts and sale reps.
Works collaboratively with internal teams (Sales, Graphics, Shipping & Receiving, Production, etc.) to monitor all open and finished orders, schedule changes, new designs, and graphics changes, and customer requirements.
Advises customers of any delays and evaluates and implements alternative solutions to ensure customer expectations are fulfilled.
Works with assigned customers and sales reps to proactively manage finished goods level and aged inventory.
Coordinates the scheduling of customer shipments and enters shipping information into the designed SAP system.
Expedites rush shipment and monitors progress through to delivery to the customer as applicable.
Reviews daily spreadsheet from accounting to ensure correct pricing from the prior day. Works with sales to ensure all pricing changes/updates are communicated timely and to the appropriate teams.
Provides order entry support for other team members when appropriate.
Proactively assists customers, sales reps, members of the management team, or coworkers with inquiries, complaints, requests for information, or resolution of complex issues.
Build customer loyalty by providing prompt, professional, and efficient service while being laser-focused on opportunities to improve and streamline processes.
Understands and follows all safety policies and procedures. Commitment, awareness, and involvement pertaining to ISO and food safety practices.
All other duties as assigned.
1-3 years of related professional experience
Education: College degree preferred
Strong computer skills (Excel, Word, Internet)
Excellent oral and written communication skills
Demonstrated ability to handle difficult and stressful situations in a professional manner
Strong problem-solving skills
Strong attention to detail and promptly follows up on issues through resolution
Excellent listening skills
Excellent organizational skills with the ability to prioritize work and multi-task in a fast-paced environment
Must be flexible and willing to accept change
Must be able to work in a team environment
Area of Interest: Sales
Department: Customer Service-9015
ProAmpac is an Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled.