Job Information
ProAmpac Holdings, Inc. Customer Service Representative (Hybrid) in Cincinnati, Ohio
Job Description
ProAmpac is a leading global flexible packaging company with a comprehensive product offering, providing creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. ProAmpac’s approach to sustainability – ProActive Sustainability® – provides innovative sustainable flexible packaging products to help our customers achieve their sustainability goals.
As a team member, you join a diverse mix of forward-thinking professionals dedicated to producing world-class packaging. We're always looking to bring in top-tier talent — it's one of the many keys to our tremendous success and continuing growth. Our open culture nurtures an atmosphere of encouragement and empowers the free exchange of fresh ideas and the sharing of best practices.
Role Summary
This role will be responsible for assisting customers in the procurement, scheduling and delivery of products by collaborating with production, purchasing, sales, scheduling, inventory and other departments. They will also do the following:
Receive, interpret and produce Customer orders timely through a variety of tools; phone, email, fax, mail and online, utilizing computerized ordering system
Receive and respond to customer inquiries and issues, following through to resolution
Work closely with inventory to stay within organizational metrics
Review and update pricing calculations as needed
Promptly alert Sales, Customer and internal management teams regarding issues relating to meeting Customer order requirements
May be involved in Customer visits and training
Requirements
2 years of manufacturing Customer Service experience
Ability to read, interpret, follow and effectively respond to written and verbal inquiries/requests
Ability to calculate complex mathematical equations
Ability to build effective collaborative relationships
Solid working knowledge of customer service processes and related manufacturing
Experience using Microsoft Office Suite (Word, Excel, Power Point), Visio, Teams, and Outlook
Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines
Ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients
Proactive; exercises sound judgment and decision making; able to identify problems and needs and develop solutions and/or options
Self-confident, self-motivated, polished professional who thrives in a challenging, fast-paced environment
Area of Interest: Customer Service
Department: Customer Service-9015
ProAmpac is an Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled.