Job Description

Position Summary

The Desktop Analyst is responsible for the design and implementation of standardized, scalable, and sustainable technology related to end user device functionality as guided by ProAmpac IT Leadership, using industry best practices for overall IT governance.

This position will lead the effort to create and maintain guidelines and processes related to the analysis, diagnosis, and resolution of complex problems related to end user devices across the organization. This includes, but is not limited to, the build and support of associated technologies relating to the operating system, application deployment, and lifecycle management for end user hardware and software.

Essential Duties and Tasks

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.

• Perform tasks related to the recommendation, design, and overall administration of the following technologies:

• ManageEngine Desktop Central – Enterprise Desktop Management System

• JAMF – Apple Mac Desktop Management System

• Microsoft Endpoint Management (Intune) / SOTI MDM System

• Responsible for problem resolution (Tier 2/3 support) associated with Microsoft Windows, Apple MacOS, and Android/iOS platforms.

• Responsible for workstation lifecycle management, patching and application

• Be familiar with and able to troubleshoot mobile devices and related wireless

• Be familiar with and able to support applications including Outlook, Office 365, Azure, and custom‐built Enterprise applications.

• Assists in system design to help ensure alignment with ProAmpac’s strategic and operational

• Recommend, implement, and document corrective solutions and preventative

• Document work in the form of policies, standards, technical documents, and knowledge base

• Ensure solutions are delivered in adherence with defined standards and

• Investigate and recommend new technologies and products to improve functionality and reliability of the

• Work with vendors and other IT staff for project development and problem

• Work both independently and with various teams across the ProAmpac

• Perform daily prioritization of work to ensure assigned project and incident SLA requirements are met

Requirements

• 3+ years of experience with ManageEngine Desktop Central and/or similar desktop

• Experience with rapid paced Mergers and Acquisitions as part of an Enterprise class

• Advanced experience with automated application deployment and

• Strong knowledge with Powershell

• Strong competency of Microsoft Windows and Apple MacOS desktop operating

• Basic skill regarding Windows Active Directory and Group Policy

• Functional understanding of network protocols and SSL

• Understanding of patch management and desktop lifecycle management methodologies and best

• Able to prioritize and execute tasks in a fast paced, high‐pressure

• Ability to author technical and procedural

• Experience deploying other applications in a manufacturing setting is

• Organizational problem solving, consensus building and conflict resolution

• VmWare View / Azure Windows Virtual Desktop experience is a plus, but not required

• Autopliot experience a plus

• Technical Certifications a plus, not required

Area of Interest: IT
Department: IT-9004
Shift: Day Shift

ProAmpac is an Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled.