ProAmpac Holdings, Inc. Jobs

Job Information

ProAmpac Holdings, Inc. Customer Service Rep in Granite City, Illinois

Job Description

Position Summary

The customer service rep is primarily responsible for managing the relationship between our customers and ProAmpac, ensuring proper needs of the customer are met.

Essential Duties and Tasks

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.

  • Answer and respond to incoming calls to Customer Service from both internal and external customers

  • Work with assigned customers directly on inventory management, scheduling, order placement, product inquiries, concerns/questions and shipment of goods

  • Responsible for accurate order placement which includes accuracy around items, quantities, shipping/billing information, pricing, freight

  • Work with Customer Service Manager to develop accurate cost quotes for sales opportunities

  • Manage artwork approval process

  • Quote accurate freight rates for customers

  • Responsible for managing multiple activities simultaneously, i.e. Incoming calls and emails

  • Assemble sample packets as needed by sales team or customers

  • Complete sample requests for customers requesting samples or literature

  • Initiate and complete process for customer complaints or concerns

  • Process accurate credits/debits

  • Review order report daily and take appropriate action on outstanding issues

  • Respond to voicemails and emails left on system

  • Have basic understanding of how web orders work and be able to respond to questions/inquiries

  • Participate in both internal and external meetings as requested

  • Work with manager on objectives relative to improvement with overall customer service

  • Other duties as assigned by management.


Qualifications, Education and Experience

  • High School Diploma

  • Bachelor’s degree preferred

  • 2 years + of customer service related experience

  • Printing Industry experience preferred

  • Ability to interact well with customers via phone, email and other various forms of communication

  • Intermediate level of experience and skill in MS Excel

  • Ability to carry out instructions furnished either written, orally, or in diagram form.

Ability to effectively answer questions or present information to others

Area of Interest: Customer Service
Department: Customer Service-9015

ProAmpac is an Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled.