ProAmpac Holdings, Inc. Customer Service Rep in Granite City, Illinois
The customer service rep is primarily responsible for managing the relationship between our customers and ProAmpac, ensuring proper needs of the customer are met.
Essential Duties and Tasks
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.
Answer and respond to incoming calls to Customer Service from both internal and external customers
Work with assigned customers directly on inventory management, scheduling, order placement, product inquiries, concerns/questions and shipment of goods
Responsible for accurate order placement which includes accuracy around items, quantities, shipping/billing information, pricing, freight
Work with Customer Service Manager to develop accurate cost quotes for sales opportunities
Manage artwork approval process
Quote accurate freight rates for customers
Responsible for managing multiple activities simultaneously, i.e. Incoming calls and emails
Assemble sample packets as needed by sales team or customers
Complete sample requests for customers requesting samples or literature
Initiate and complete process for customer complaints or concerns
Process accurate credits/debits
Review order report daily and take appropriate action on outstanding issues
Respond to voicemails and emails left on system
Have basic understanding of how web orders work and be able to respond to questions/inquiries
Participate in both internal and external meetings as requested
Work with manager on objectives relative to improvement with overall customer service
Other duties as assigned by management.
Qualifications, Education and Experience
High School Diploma
Bachelor’s degree preferred
2 years + of customer service related experience
Printing Industry experience preferred
Ability to interact well with customers via phone, email and other various forms of communication
Intermediate level of experience and skill in MS Excel
Ability to carry out instructions furnished either written, orally, or in diagram form.
Ability to effectively answer questions or present information to others
Area of Interest: Customer Service
Department: Customer Service-9015
ProAmpac is an Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled.