Job Description

As a Customer Service Manager at ProAmpac, you will be responsible for directing and coordinating customer service staff and the activities that support sales and customer service.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.

• Knows and follows all safety policies and procedures. Ensures that co-workers are also following safety rules.

• Commitment, awareness and involvement pertaining to ISO (policy, standards, procedures, etc.) and food safety practices (GMPs, procedures, etc.) are requirements of all employees.

• Demonstrates appropriate attitude in all dealings with co-workers, customers, and suppliers.

• Develops goals for department and individual customer service representatives to meet set standards.

• Monitors best practices for customer service in a manufacturing setting and sets the standard for “world class customer service”.

• Responsible for establishing processes and process improvements within department.

• Hires new team members.

• Knowledgeable and supportive of all company policies and procedures. Ensures that co-workers are also following these procedures.

• As determined by business conditions, participates in customer meetings/visits with other groups to support business. This can, on occasion, include overnight travel.

• Demonstrates appropriate attitude in all dealings with co-workers, customers, and suppliers.

• All other duties as assigned.

Requirements

• High School Diploma or Equivalent required.

• Bachelors Degree (BA) from 4-year college or university.

• Three to five years related experience and/or training.

• Equivalent combination of education and experience.

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations.

• Ability to write reports, business correspondence and procedure manuals.

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Area of Interest: Customer Service
Department: Customer Service-9015
Work Place Type: Hybrid

ProAmpac is an Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled.