ProAmpac Holdings, Inc. Jobs

Job Information

ProAmpac Holdings, Inc. IT Service Desk in Neenah, Wisconsin

Job Description

ProAmpac is a leading global flexible packaging company with a comprehensive product offering, providing creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. We are guided in our work by five core values that are the basis for our success: Integrity, Intensity, Innovation, Impact and Involvement.

As a team member, you join a diverse mix of forward-thinking professionals dedicated to producing world-class packaging. We're always looking to bring in top-tier talent — it's one of the many keys to our tremendous success and continuing growth. Our open culture nurtures an atmosphere of encouragement and empowers the free exchange of fresh ideas and the sharing of best practices.

By joining us, you become an integral part of an entrepreneurial company in a fast-paced, exciting environment that provides varied opportunities for professional and personal growth.

Job Responsibilities

ProAmpac is seeking a L0 IT Service Desk Member to join the Team! You'll be responsible for providing end-user support via phone, email, portal and chat to known problems, setting up hardware and installing software solutions. In addition, you'll do the following -

  • Serve as the first point of contact to users for various issues associated with computer hardware, software, and telecommunication

  • Answer and triage incoming calls to the Help Desk by utilizing all available resources to provide first-call resolution or escalate to appropriate functional areas as required

  • Document, track, and monitor the progress of incidents to ensure timely resolution. Work effectively and collaboratively with users, coworkers, and other functional groups

  • Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support

  • Provide Depot Services for imaging, maintaining and supplying hardware for deployment

#EA

Requirements

  • Previous experience supporting IT Service Desk requests (1 to 3 years)

  • Comfortability using Microsoft Office Suite (Word, Excel, PowerPoint), Teams, SharePoint and Outlook

  • Excellent oral and written communication skills

  • Self-confident and self-motivated polished professional who thrives in a challenging, fast-paced environment

  • Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it

  • Ability to work with or without direct supervision

  • Friendly presence and helpful attitude

Area of Interest: IT
Department: IT-9004
Shift: Day Shift

ProAmpac is an Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled.

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