Job Description

Now hiring! Come work at a place to build your future and be an integral part of a fast-paced, safety-oriented, and growing industry! We are an ESSENTIAL employer that is ACTIVELY HIRING at our Orlando, Florida facility!

ProAmpac is a leading global flexible packaging company with comprehensive product offerings. Providing creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. We are guided in our work by five core values that are the basis for our success: Integrity, Intensity, Innovation, Involvement and Impact.

WHAT PROAMPAC HAS TO OFFER:

*11 paid company holidays

*Paid Vacation & Personal Time

*401k with company match

*Medical, Dental, Vision, and other supplemental offerings

*Company-provided life insurance

*Disability insurance

*Employee Assistance Program

*Paid Parental Leave

*Wellness program – living a healthy lifestyle can get you a discount on your health insurance premiums AND other incentives

*Tuition Reimbursement

*Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Position Summary

The customer service rep is primarily responsible for managing the relationship between our customers and ProAmpac, ensuring proper needs of the customer are met.

Essential Duties and Tasks

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.

• Answer and respond to incoming calls to Customer Service from both internal and external customers

• Work with assigned customers directly on inventory management, scheduling, order placement, product inquiries, concerns/questions and shipment of goods

• Responsible for accurate order placement which includes accuracy around items, quantities, shipping/billing information, pricing, freight

• Work with Customer Service Manager to develop accurate cost quotes for sales opportunities

• Manage artwork approval process

• Quote accurate freight rates for customers

• Responsible for managing multiple activities simultaneously, i.e. Incoming calls and emails

• Assemble sample packets as needed by sales team or customers

• Complete sample requests for customers requesting samples or literature

• Initiate and complete process for customer complaints or concerns

• Process accurate credits/debits

• Review order report daily and take appropriate action on outstanding issues

• Respond to voicemails and emails left on system

• Have basic understanding of how web orders work and be able to respond to questions/inquiries

• Participate in both internal and external meetings as requested

• Work with manager on objectives relative to improvement with overall customer service

• Other duties as assigned by management.

Requirements

Qualifications, Education and Experience

• High School Diploma

• Bachelor’s degree preferred

• 2 years of manufacturing Customer Service experience

• Ability to read, interpret, follow and effectively respond to written and verbal inquiries/requests

• Ability to calculate complex mathematical equations

• Ability to build effective collaborative relationships

• Solid working knowledge of customer service processes and related manufacturing

• Experience using Microsoft Office Suite (Word, Excel, Power Point), Visio, Teams, and Outlook

• Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines

• Ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients

• Proactive; exercises sound judgment and decision making; able to identify problems and needs and develop solutions and/or options

• Self-confident, self-motivated, polished professional who thrives in a challenging, fast-paced environment

Area of Interest: Customer Service
Department: Customer Service-9015
Shift: Day Shift