ProAmpac Holdings, Inc. Jobs

Job Information

ProAmpac Holdings, Inc. Client Service Coordinator in Rochester, New York

Job Description

  • Enter and update items, routings, BOMS as needed

  • Process change notices in a timely manner (CRN’s/MCP’s)

  • Help troubleshoot issues as needed and research new features in ERP system

  • Prepare quotations; use quotation matrix to analyze history, review all quotations with Sales Manager to ensure proper set-up, run speeds, machine options and profit margin, enter information into the Quoting matrix and track success rate monthly. Prepare monthly statement and quote spreadsheet.

  • New Part Paperwork

  • Back-up for Production Planning

  • Gather and review trial paperwork and ensure all information is present before being entered as a trial into the ERP system

  • Coordinate internal resources for the flawless execution of all engineering trials.

  • Manage all trials through the production process including working with the Account Manager assigned to this account where applicable.

  • Ensure all engineering trails are delivered on-time, within scope.

  • Schedule and manage pre and post-trial meetings to bring sales and manufacturing together to discuss trial findings. Issue trial summary report to the Sales Team.

  • Report and escalate concerns to management as needed.

  • Report food safety concerns

  • Food Safety – Maintain a focus on food safety at all times, as outlined in our GMP policy under the guidance of SQF requirements.

  • Train back-up to perform engineering trials during absence.

  • Assistance with physical inventory

  • Backup for Account Coordinator.


  • Associates Degree or equivalent.

  • 2-3 years’ experience in purchasing or production planning.

  • 2-3 years’ experience with the ProAmpac Rochester ERP system.

  • Ability to work well with others in a team environment.

  • Experience using Microsoft Office Suite (Word, Excel, Power Point), and Outlook email and calendar capabilities.

  • Familiar with ERP systems and able to navigate efficiently.

  • Maintains strict confidentiality and protects privacy of confidential/sensitive information.

  • Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.

  • Ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients.

  • Proactive; exercises sound judgment and decision making; able to identify problems and needs and develop solutions and/or options.

  • Self-confident, self-motivated polished professional who thrives in a challenging, fast-paced environment.

Area of Interest: Customer Service
Department: Customer Service-9015
Shift: Day Shift

ProAmpac is an Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled.