ProAmpac Holdings, Inc. Client Service Coordinator in Rochester, New York
Enter and update items, routings, BOMS as needed
Process change notices in a timely manner (CRN’s/MCP’s)
Help troubleshoot issues as needed and research new features in ERP system
Prepare quotations; use quotation matrix to analyze history, review all quotations with Sales Manager to ensure proper set-up, run speeds, machine options and profit margin, enter information into the Quoting matrix and track success rate monthly. Prepare monthly statement and quote spreadsheet.
New Part Paperwork
Back-up for Production Planning
Gather and review trial paperwork and ensure all information is present before being entered as a trial into the ERP system
Coordinate internal resources for the flawless execution of all engineering trials.
Manage all trials through the production process including working with the Account Manager assigned to this account where applicable.
Ensure all engineering trails are delivered on-time, within scope.
Schedule and manage pre and post-trial meetings to bring sales and manufacturing together to discuss trial findings. Issue trial summary report to the Sales Team.
Report and escalate concerns to management as needed.
Report food safety concerns
Food Safety – Maintain a focus on food safety at all times, as outlined in our GMP policy under the guidance of SQF requirements.
Train back-up to perform engineering trials during absence.
Assistance with physical inventory
Backup for Account Coordinator.
Associates Degree or equivalent.
2-3 years’ experience in purchasing or production planning.
2-3 years’ experience with the ProAmpac Rochester ERP system.
Ability to work well with others in a team environment.
Experience using Microsoft Office Suite (Word, Excel, Power Point), and Outlook email and calendar capabilities.
Familiar with ERP systems and able to navigate efficiently.
Maintains strict confidentiality and protects privacy of confidential/sensitive information.
Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.
Ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients.
Proactive; exercises sound judgment and decision making; able to identify problems and needs and develop solutions and/or options.
Self-confident, self-motivated polished professional who thrives in a challenging, fast-paced environment.
Area of Interest: Customer Service
Department: Customer Service-9015
Shift: Day Shift
ProAmpac is an Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled.