ProAmpac Holdings, Inc. Customer Service Manager in Suffolk, Virginia
ProAmpac is a leading global flexible packaging company with comprehensive product offerings. Providing creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. We are guided in our work by four core values that are the basis for our success: Integrity, Intensity, Innovation and Involvement.
11 paid company holidays
Paid time off
401k with company match
Medical, dental, vision, Life, and Disability Insurance
Essential Duties and Tasks
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.
Demonstrates appropriate attitude in all dealings with coworkers, customers, and suppliers.
Successfully lead, build and develop a team for modeling service excellence.
Responsible for establishing processes and process improvements within department.
Hire, coach, mentor and develop customer service representatives
Develops goals for department and individual customer service representatives to meet set standards.
Problem solve, organize and balance multiple priorities within a fast-paced environment.
Maintain composure when handling unexpected challenges and competing demands.
Proactively resolve escalated customer matters.
Partner with sales and operations to ensure the best customer experience.
Monitor best practices for customer service in a manufacturing setting and sets the standard for “world class customer service”.
As determined by business conditions, manages Customer accounts and customer service activities.
Demonstrate appropriate attitude in all dealings with co-workers, customers, and suppliers.
As determined by business conditions, participates in customer meetings/visits with other groups to support business. This can, on occasion, include overnight travel.
Other duties as assigned.
Ethical Conduct• Problem Solving/Analysis
Embraces Continuous Improvement
Work primarily in a climate controlled indoor environment with minimal safety/health hazard potential. Hearing protection, safety shoes and vision protection required.
This role operates in a professional office environment that requires some exposure to a manufacturing environment. Employee is rarely exposed to non-toxic/nuisance smells from chemicals, airborne dust, moving mechanical parts, high noise levels and hot/humid environmental conditions in the manufacturing area during extremely hot summer months.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Employee is regularly required to stand; walk; use hands/fingers to type, hold, handle, or feel; and reach with hands and arms. The employee is regularly required to talk or hear. The employee must occasionally lift and/or move up to 10 pounds.
Qualifications, Education and Experience
Bachelor’s Degree (B.A.) from four-year college or university; or five to ten years related experience and/or training; or equivalent combination education and experience.
Experience using Microsoft Office Suite (Word, Excel, Power Point), Visio, and Outlook email and calendar capabilities.
Maintains strict confidentiality and protects privacy of confidential/sensitive information.
Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.
Ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients.
Proactive; exercises sound judgment and decision making; able to identify problems and needs and develop solutions and/or options.
Self-confident, self-motivated polished professional who thrives in a challenging, fast-paced environment.
Area of Interest: Customer Service
Department: Customer Service-9015
Shift: Day Shift
ProAmpac is an Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled.