ProAmpac Holdings, Inc. Customer Service Representatives in Suffolk, Virginia
ProAmpac is a leading global flexible packaging company with comprehensive product offerings. Providing creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. We are guided in our work by four core values that are the basis for our success: Integrity, Intensity, Innovation and Involvement.
11 paid company holidays
Paid time off
401k with company match
Medical, dental, vision, Life, and Disability Insurance
Essential Duties and Tasks
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.
Manage customer demand from initial placement of all order types through on-time delivery for assigned accounts and sale reps.
Works collaboratively with internal teams (Sales, Graphics, S&OP, Planning, Scheduling, Data Control, Production, Shipping, Product, etc.) to monitor all open and finished orders, schedule changes, new designs and graphics changes and customer requirements. Advises customers of any delays and evaluates and implements alternative solutions to ensure customer expectations are fulfilled.
Works with assigned customers and sales reps to proactively manage finished goods level and aged inventory.
Coordinates the scheduling of customer shipments and enters shipping information into the designed 3PL systems. Expedites rush shipment and monitors progress through to delivery to customer as applicable.
Reviews daily spreadsheet from accounting to ensure correct pricing from the prior day. Works with sales to ensure all pricing changes/updates are communicated timely and to the appropriate teams.
Provides order entry support for other team members when appropriate.
Proactively assists customers, sales reps, members of the management team, or coworkers with inquiries, complaints, requests for information or resolution of complex issues.
Build customer loyalty by providing prompt, professional and efficient service while being laser focused on opportunities to improve and streamline processes.
Knows and follows all safety policies and procedures. Commitment, awareness and involvement pertaining to ISO and food safety practices.
Occasional travel to visit customer facilities, attend sales meetings, etc.
All other duties as assigned.
Qualifications, Education and Experience
1-3 years related professional experience
Education: College degree preferred
Working knowledge of core PeopleSoft functionality
Strong computer skills (Excel, Word, Internet)
Excellent oral and written communication skills
Ability to handle difficult and stressful situations in a professional manner
Strong attention to detail and promptly follows up on issues through resolution
Excellent listening skills
Excellent organizational skills with the ability to prioritize work and multi-task
Must be flexible and willing to accept change
Must be able to work in a team environment
Area of Interest: Customer Service
Department: Customer Service-9015
Shift: Day Shift
ProAmpac is an Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled.