Job Description

ProAmpac is a leading global flexible packaging company with comprehensive product offerings. Providing creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. We are guided in our work by four core values that are the basis for our success: Integrity, Intensity, Innovation and Involvement.

We are actively seeking a Customer Service Manager to join our team at our White House, TN facility!

Position Summary:

In partnership with the entire ProAmpac Flexible Packaging Division Team, the Customer Service Manager will be responsible to lead and develop a unified service team, focused on a shared vision and strategies that deliver positive end-to-end customer experiences. The incumbent will also be responsible to build customer loyalty by proactively managing the customer’s experience, including communication excellence in support of customer expectations, and providing innovative service solutions with strong partnerships throughout the business.

Key Responsibilities Include:

• Successfully lead the day-to-day management of a team of Customer Service Representatives.

• Align team resources and workloads to maximize productivity to deliver customer requirements. Provide leadership regarding escalated issues and work in collaboration with other functional areas to resolve requirements, customer orders, graphics issues, ship dates, quality concerns, etc. to meet customer expectations.

• Holds team accountable for accuracy and lead as a champion for quality in all processes.

• Build forward-looking skillsets within the team to take on advanced roles within the company.

• Coach team to ensure individuals are implementing corrective action to eliminate non-conformances; understand root cause with repetitive errors and address accordingly.

• Seek out Continuous Improvement opportunities and understand how your solution impacts the upstream/downstream process. Lead implementation of potential solutions across the broader team.

• Support ProAmpac culture and core values, drive engagement and overall positive employee experience through strong change management and communication.

• Hire, coach, mentor and develop customer service representatives.

• Serves as a key member of the broader leadership team. Partners closely with Sales, Manufacturing and Operations teams to ensure the best customer experience.

• As determined by business conditions, manages customer accounts and customer service activities; participates in customer meetings/visits with other groups to support business. This can, on occasion, include overnight travel.

#URGENT

Requirements

Qualifications, Education and Experience

• Bachelor’s Degree (BA) from 4-year college or university; 4-6 years of related management experience and/or training; preferably within manufacturing.

• Ability to effectively present information and respond to questions from groups of mangers, clients, customers, and the general public.

• Experience using Microsoft Office Suite (Word, Excel, Power Point) and Outlook email and calendar capabilities.

• Strong Managerial skills including coaching, mentoring, delegating, communicating, listening, and decision-making.

• Maintain Strict confidentiality and protects privacy of confidential/sensitive information.

• Exceptional time management and organizational skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.

• Ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients.

• Proactive; exercises sound judgement and decision making; able to identify problems and needs and develops solutions and/or options.

• Excellent interpersonal skills

• Self-confident, self-motivated polished professional who thrives in a challenging, fast-paced environment.

Area of Interest: Customer Service
Department: Customer Service-9015
Work Place Type: On-site
Shift: Day Shift

ProAmpac is an Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled.