Job Information
ProAmpac Holdings, Inc. Customer Service Representative in Franklin Park, Illinois
Description
This role serves as the central point of contact between our external customers and our manufacturing team for all order entry and order management-related activities. This is an in-office role with no sales commissions associated with it. This is not a call center role. Hours are: Monday through Friday 8:00 AM to 4:30 PM.
Build your future and be an integral part of a fast-paced, safety-oriented, and growing industry! ProAmpac is a leading global flexible packaging company with comprehensive product offerings.
ProAmpac offers:
11 paid company holidays
401k with generous company match
Medical, Dental, Vision, and other supplemental offerings
Company-provided life insurance
Disability insurance
Wellness program – living a healthy lifestyle can get you a discount on your health insurance premiums AND other incentives
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.
Manage customer demand from initial placement of all order types through on-time delivery for assigned accounts and sale reps.
Work collaboratively with internal teams (Sales, Graphics, Shipping & Receiving, Production, etc.) to monitor all open and finished orders, schedule changes, new designs, and graphics changes, and customer requirements.
Advise customers of any delays and evaluates and implements alternative solutions to ensure customer expectations are fulfilled.
Work with assigned customers and sales reps to proactively manage finished goods level and aged inventory.
Coordinate the scheduling of customer shipments.
Provide order entry support and back up for other team members when appropriate.
Proactively assist customers, sales reps, members of the management team, or coworkers with inquiries, complaints, requests for information, or resolution of complex issues.
Build customer loyalty by providing prompt, professional, and efficient service while being laser-focused on opportunities to improve and streamline processes.
Understand and follow all safety policies and procedures. Commitment, awareness, and involvement pertaining to GMP and food safety practices.
All other duties as assigned.
Job Requirements:
5 years of Account Customer Service experience is required.
Education: College degree preferred
Must be willing to work overtime to settle issues when needed.
Strong computer skills (Excel, Word, Outlook)
Experience with CERM is preferred or another ERP is a plus!
Excellent oral and written communication skills
Demonstrated ability to handle difficult and stressful situations in a professional manner
Strong problem-solving skills
Strong attention to detail and promptly follows up on issues through resolution
Excellent listening skills
Excellent time management skills with the ability to prioritize work in a fast-paced environment
Must be flexible and willing to accept change
Must be able to work in a team environment and collaborate with other departments (Sales, Production and Warehouse)
Qualifications
Behaviors
Preferred
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred
- Self-Starter: Inspired to perform without outside help
Education
Preferred
Bachelors or better
Associates or better
Experience
Required
- 5 years: Account Customer Service
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Job Category: Customer Service
Full-Time